FREQUENTLY ASKED QUESTIONS

1. What is JB Butters Shea Butter made from?**
JB Butters Shea Butter is made from 100% pure, unrefined shea butter sourced from West Africa. No other carrier oils. We pride ourselves on offering a natural product infused and whipped with luxurious scented oil

2. How do I use JB Butters Shea Butter?**
Our shea butter can be used in different ways:
~Moisturizer: Apply directly to the skin to nourish and hydrate.
~Massage: Ideal for massages due to its smooth texture and rich consistency.

**Fragrance** Use in place of or in addition to cologne, perfume or fragrance oils. Great layering product.

3. What are the benefits of using JB Butters Shea Butter
JB Butters Shea Butter offers multiple benefits:
- Moisturizes: Deep hydration for dry skin.
- Soothes: Calms irritated or inflamed skin.
- Repairs: Helps heal minor cuts and burns.
- Protects: Shields the skin from environmental damage.

4. Is JB Butters Shea Butter safe for all skin types?
Yes, our shea butter is suitable for all skin types. It’s gentle and effective for both adults and children.

5. How should I store JB Butters Shea Butter?**
Store your shea butter in a cool, dry place away from direct sunlight. This helps maintain its consistency and extends its shelf life.

**During the hotter seasons** If your butter has melted, place in the refrigerator. The melting will not affect the quality of the whipped butter as a great moisturizer, but the whipped consistency will change. If a whipped product melts, the volume is decreased. Although we fill our jars to the top, if the butter melts, there will be less volume in the container. The container may actually look half full and look more like a body balm.

6. How long does it take to process an order?
We typically process all orders within 10 business days

7. How is my order shipped?
We ship all orders via standard ground shipping. You can expect to receive your package within 5-7 business days after processing, depending on your location.

8. Can I track my order?
Yes! Once your order has been processed and shipped, you will receive an email with tracking details so you can monitor your package's progress.

9. What is your return policy?
We stand behind the quality of our products. We do not accept Returns. Scents are subjective please read descriptions.

10. How can I contact JB Butters if I have more questions?
You can reach us via our contact form on the website. Our customer service team is here to assist you with any inquiries.